Refund and Returns Policy

At DoFDigi.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return and refund process. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition as when you received it.
• The return request must be made within 5 days of the delivery date.
• Proof of purchase (e.g., order number or receipt) must be provided.

Non-Returnable Items:
Certain items are not eligible for return, including:

• Personalized or custom-made products.
• Perishable or consumable goods (e.g., batteries, bulbs).
• Software, digital downloads, or opened media (e.g., DVDs, CDs).
• Products damaged due to misuse or negligence.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Email our customer support team at support@dofdigi.com within 5 days of receiving your order. Include your order number, product details, and reason for return.
2. Return Authorization: Once your request is approved, we will provide a Return Authorization Number (RAN) and instructions for returning the product.
3. Pack and Ship: Securely pack the product in its original packaging, include all accessories and documentation, and ship it to the address provided.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

3. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7-14 business days using the original payment method.
• Refunds may take additional time to appear in your account, depending on your payment provider.

Partial Refunds:
Partial refunds may be issued in the following cases:

• The product is returned in a condition that is not “as new.”
• Some items from the order are missing or non-returnable.

4. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us immediately at support@dofdigi.com within 5 days of delivery.

• Provide your order number, photos of the product, and a description of the issue.
• We will arrange for a replacement, repair, or refund at no additional cost to you.

5. Cancellations

• You may cancel your order within 24 hours of placing it, provided the order has not yet been shipped.
• To cancel, contact us at support@dofdigi.com with your order details.
• If the order has already been shipped, you must follow the return process upon receipt.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you must return the original item and place a new order for the desired product.

7. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.
• We recommend using a trackable shipping method to ensure the returned item reaches us safely.

8. Non-Returnable Situations

We reserve the right to refuse returns in the following cases:

• The product is damaged due to misuse, neglect, or improper handling.
• The return request is made after the [X]-day return window.
• The product is not in its original condition or packaging.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
Email: support@dofdigi.com
Phone: 0916076979
Address: 58, AGUNGI AJIRAN ROAD, AGUNGI, LAGOS STATE, NIGERIA

last updated: 18/02/2025

By purchasing from DoFDigi.com, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. Thank you for shopping with us!